By default, any files you create within Microsoft Word, Excel, PowerPoint, Access and other parts of the Office suite, save data to the My Documents folder. The location of My Documents will vary depending on what version of Windows you're using.

• Windows 95/98/98SE: "C:\My Documents"
• Windows ME: "C:\My Documents" or "C:\Documents and Settings\YOUR-USERNAME\My Documents"
• Windows 2000/XP: "C:\Documents and Settings\YOUR-USERNAME\My Documents"

Please note that the My Documents directory may contain sub directories such as My Pictures and My Downloads that you may not wish to backup

By default, your QuickBooks data files are stored in the QuickBooks program directory. The default program location is C:\Program Files\Intuit\QuickBooks. QuickBooks files will use the company name you gave them. You will want to backup all files with the extension of ".QBW". Depending on what features you use in QuickBooks, you may also want to backup files ending in ".QBA" and ".TDB".

For example, if you created a QuickBooks file called "MyCompany", your QuickBooks files would be called "MyCompany.QBW", "MyCompany.QBA", and "MyCompany.TDB" and you would normally find them in the QuickBooks folder.

By default, your Quicken data files are stored in the "QUICKENW" folder. The default program location will vary depending on what version you're using. Quicken 2001 and below are installed in C:\QuickenW. Quicken 2002 and above are installed in C:\Program Files\QuickenW or C:\Program Files\Intuit\Quicken.

You will want to backup all files with the extensions of ".QDF", ".QSD", and ".QEL". Depending on the version of Quicken you're using, there may be additional data files you may want to select for backup. These extensions are NPC, ADB, EML, HCX, QPH, QTX, QMD, QDT, QIF, and QDB.

For example, if you created a Quicken file called "QDATA", your Quicken files would be called "QDATA.QDF", "QDATA.QSD" and "QDATA.QEL".

By default, your TurboTax data files are stored in the C:\Program Files\TAX01 directory. The data file should be named as the first four letters of your last name, followed by the last four digits of your Social Security Number, followed by the extension ".tax". This information is valid for TurboTax versions 2000 and above.

By default, your Microsoft Money data files are stored in "C:\My Documents" or "C:\Documents and Settings\YOUR-USERNAME\My Documents". You will want to backup all files with the extension of ".MNY". For example: if you did not change the default name, your file would be called MyMoney.mny.

Outlook stores mail, calendar and contact information in a single file. By default, it is named Outlook.pst. This file is normally nested and is easier to select for backup by searching your computer for it. See our Find Files for Backup page. You want to search for "*.PST" within your C: Drive (Local Disk). The search results should find at least one match. The file you're looking for will have a last-modified date matching the last time you opened Outlook.

Outlook Express stores each mail folder in separate files. By default, each filename ends with the extension of DBX: such as inbox.dbx. These files are normally nested and are easier to select for backup by searching your computer for them. See our Find Files for Backup page. You want to search for "*.DBX" within your C: Drive (Local Disk). You should backup all files returned in the search results.

Outlook Express stores your contacts in a single file with the WAB extension: such as addressbook.WAB. This file is normally nested and is easier to select for backup by searching your computer for it. See our Find Files for Backup page. You want to search for "*.WAB" within your C: Drive (Local Disk). You should only find one file but if you find more than one, it is always safer to backup them all up.

ACT stores all the database files in one location, which depends upon your ACT! version.

• 1st ACT! for Windows, the default is C:
  Actwin\Database.
• ACT! 2.0 for Windows, the default is C:\Actwin2\Database.
• ACT! 3.0, the default is C:\Act\Database.
• ACT! 4.0, the default is C:\Program Files\Symantec\Act\Database
• ACT! 2000, the default C:\My Documents\Act\Database.

Make sure to select all of the files required to make a full backup of your databases. Each ACT! Database is made up of more than one file. The number of files will vary from 12 to 22, depending on your ACT! version. For example, to back up the Demo database, select all the files with the name "Demo" regardless of their extensions.

GoldMine stores your data in multiple directories. The following information assumes you have installed GoldMine in the default location of "C:\Program Files\GoldMine".

• C:\Program Files\GoldMine\Common
• C:\Program Files\GoldMine\GMBase
• C:\Program Files\GoldMine\Reports
• C:\Program Files\GoldMine\Templates
• C:\Program Files\GoldMine\Speller

If you want to be absolutely certain that you will be backing up all of your contact data, you can utilize the internal backup method of GoldMine and backup the file that it will create. If you are using MS SQL as your database format within GoldMine. Once you have exported the data from MS SQL as the directions state, select the exported file from SQL and the other files listed.

The AOL data files are stored in the Organize folder. The ORGANIZE folder contains a list of screen name files that hold the Personal Filing Cabinets (PFCs) and Favorite Places for each screen name in use on that computer. In order to backup your Filing Cabinet to another computer, backup the Organize folder of the AOL 9.0 software you are currently using and then paste to the AOL 9.0 Optimized folder on the new computer. Follow the below steps to locate and select the Organize folder for backup:

• Launch the AOL program
• On the AOL Toolbar, click HELP, and then choose ABOUT AMERICA ONLINE.
• Hold down the CTRL key on your keyboard and tap the letter H.
• On the AOL Help Panel, click START SYSINFO TOOL.
• Click DATA FOLDER and then double-click the America Online 9.0 folder.

Statistics have shown that only ten percent of companies who lose data in a disaster remain in business after two years.

Tape drive often indicate successful backups only to reflect failures when data is restored. Tape backups are costly and time consuming. There is no redundancy with tape backup and the tapes are often lost in the same mishap that destroys the original computer data. eSilo backups are automatic, cost effective and data is stored redundantly.

This is determined by the user during the setup of scheduled backups. Backups can take place once a day or as many times a day that the user chooses.

After a scheduled backup completes, the user is sent an email explaining whether or not the backup was successful. If certain files failed to backup, the error report will tell you which files did not backup and the reason for the failure.

No. Open files will not be backed up. During the time of a backup, all selected files and folders will need to be closed.

This error happens when the user deletes or moves files from their system after the selected is backed to eSilo.

In order for automatic backups to take place, the user must leave their computer turned on and also have an active internet connection. If the user turns their computer off at night, then they will want to schedule their backups to occur during the day when their computer is turned on.

Invoices are sent out one month after the activation of any given account.

No, all fees are bases on the amount of compressed data a customer has stored with eSilo and billed on a thirty day average of storage.

We accept Visa, MasterCard, and American Express. Payment can also be made by check. If you have any further questions, please contact eSilo customer support.