Don't Lose $30,000 On This Fake Microsoft Tech Support Scam
In this video, Cathy retells a true story of a fake Microsoft tech support scam that almost cost her client $30K, and how to avoid Microsoft tech support scams in general.
There is a multitude of scams out there. They target us on our phones, at our computers, in our emails, and more. They can be so convincing that we often don’t even realize they’re happening until it's too late, but there are things each of us can do to avoid falling victim to scams.
Cybercriminals and scammers often use a combination of different methods to trick you, including:
* Phishing emails
* Fake websites
* Malicious advertisements ("malvertisements"), and more
Additionally, fake Microsoft tech support scams are one of the most common types of online fraud. They can be difficult to spot unless you're pretty tech savvy and are familiar with the most common types of error messages for your operating system. Tech support scammers know that when a scary warning message flashes on screen, people will panic and follow the message's instructions. When they call the phone number or visit the website listed on the message, they don't realize they're contacting the scammer, who then takes the con a step further.
In a fake tech support scam, the cybercriminal is usually impersonating a customer support representative from a well-known technology company. In this case, it was a fake Microsoft scam, but in others the employee claims to be from Apple, Best Buy's Geek Squad, or even your company's own IT department.
Posing as a fake Microsoft tech support employee, the scammer will ask you to provide login information or other sensitive data in order to fix some problem on your computer.
The catch is, that the very problem they're going to help you "fix" is actually a problem they created and launched against you!
In the video, Cathy explains how a client named Mike fell victim to a fake Microsoft tech support scam.
In Mike's case, he received a fake Microsoft pop-up that was designed to look like a legitimate Windows notification. It said that his computer was infected with a virus, and directed him to call Microsoft tech support immediately. He contacted the toll-free number on screen and was greeted by someone from Microsoft tech support, or so he thought.
Scams in general (and fake tech support scams in particular) are designed to take advantage of human emotions. By creating situations of urgency, fear, and confusion, victims become easier to manipulate. Especially when hackers impersonate a friendly tech support employee or trusted system administrator, it's easy to go along with the person on the other end of the phone or email.
Mike, in this situation, put his trust in the fake Microsoft tech support despite his better judgment because he was overwhelmed and emotionally distraught. He felt compelled into action. This set off a chain of events that almost led to him losing $30K to fake tech support scammers without realizing he was being taken!
Luckily, before Mike sent the money, he contacted eSilo to make sure it wasn't a mistake. We talked Mike through what happened, identified that it was a fake Microsoft tech support scam, stopped the money transfer, and undid the damage to his computer.
Mike's ordeal was a true nightmare, but with eSilo's technology, he was able to restore his systems quickly and completely.
Watch the rest of this video to find out exactly how the scammers convinced Mike to wire the money, how eSilo helped Mike overcome this fake Microsoft tech support scam, and what he is doing now to be better prepared to defend against future cyberattacks.
If you'd like to have a confidential conversation with Cathy to find out if you have the right protections in place, or to discuss your unique situation, schedule a call here: http://meetcathy.com
Most successful business owners are not IT pros. They use technology tools every day, but rely on someone else to manage their computers.
You know good cybersecurity and data protection are important, but do you have the right resources and expertise to properly protect your information?
This is where eSilo's data backup and cybersecurity services can help.
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