eSilo Customer Success Story

eSilo’s Data Backups and Ransomware Recovery services help P&H Interiors recover from attack.

Multiple Backups Saves the Day

“Without eSilo, I don’t know if we would’ve recovered. We might have failed. It’s too scary to think about what it would have been like if we had not had eSilo.”

– Anne Masciovecchio, Controller, P&H Interiors

Situation Overview

One day in October, P&H Employees logged into their computers one morning to discover they had been hit with ransomware, a form of malware that encrypts data and holds it hostage for a ransom. The disruption caused by this cyberattack was widespread. Employees could not log into their workstations. Data on the server and computers was inaccessible and unreadable. Work ground to a halt while the FBI, law enforcement, and their outside IT company investigated.

Upon deeper look, it was determined the ransomware was of Russian origin, and it spread to P&H through remote access software used by P&H’s IT company. To compound the issue, the IT company’s local backups were corrupted during the attack.

eSilo’s Approach

Luckily for P&H, they had more than one set of backups. As a long-time eSilo Backup Cloud customer, eSilo had automated and encrypted offsite backups saved nightly, with an additional redundant copy (mirror) available.

While their insurance company and law enforcement gathered forensic evidence from the compromised systems, eSilo began an Emergency Data Center Restore of the P&H data to a removable hard drive and sent it off to their offices.

Days after the attack, P&H had fully restored their systems and business resumed normal operations


Pre-Event Services:

eSilo Cloud Backups; Emergency Restore

Post-Event Upgrades:

P&H infrastructure was revamped, and the eSilo relationship grew 500%. An eSilo Linux Backup Appliance was also added to secure local backups.


$2.5 Million Saved

65,000+ files restored

30+ Years of History Restored

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Over nearly 20 years, eSilo has helped thousands of businesses automate and secure their information with data backups. Whether you’re a booming business or a solopreneur, our experts have a solution to match your needs.

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