Frequently Asked Questions

eSilo FAQ’s

eSilo has complied a long list of frequently asked questions. Please take a moment to see if your question has been asked and answered. If not, please visit our support question page.

File Selection Questions

File selection suggestions are provided as is and are not guaranteed to be 100% accurate. You may have to verify file selections with the software manufacturer to ensure you’re backing up all necessary data files. For help finding files, see our Find Files for Backup page

Backup My Documents

By default, any files you create within Microsoft Word, Excel, PowerPoint, Access and other parts of the Office suite, save data to the My Documents folder. The location of My Documents will vary depending on what version of Windows you’re using.

  • Windows 95/98/98SE: “C:My Documents”
  • Windows ME: “C:My Documents” or “C:Documents and SettingsYOUR-USERNAMEMy Documents”
  • Windows 2000/XP: “C:Documents and SettingsYOUR-USERNAMEMy Documents”

Please note that the My Documents directory may contain sub directories such as My Pictures and My Downloads that you may not wish to backup

Backup QuickBooks

By default, your QuickBooks data files are stored in the QuickBooks program directory. The default program location is C:Program FilesIntuitQuickBooks. QuickBooks files will use the company name you gave them. You will want to backup all files with the extension of “.QBW”. Depending on what features you use in QuickBooks, you may also want to backup files ending in “.QBA” and “.TDB”.

For example, if you created a QuickBooks file called “MyCompany”, your QuickBooks files would be called “MyCompany.QBW”, “MyCompany.QBA”, and “MyCompany.TDB” and you would normally find them in the QuickBooks folder.

Backup Quicken

By default, your Quicken data files are stored in the “QUICKENW” folder. The default program location will vary depending on what version you’re using. Quicken 2001 and below are installed in C:QuickenW. Quicken 2002 and above are installed in C:Program FilesQuickenW or C:Program FilesIntuitQuicken.

You will want to backup all files with the extensions of “.QDF”, “.QSD”, and “.QEL”. Depending on the version of Quicken you’re using, there may be additional data files you may want to select for backup. These extensions are NPC, ADB, EML, HCX, QPH, QTX, QMD, QDT, QIF, and QDB.

For example, if you created a Quicken file called “QDATA”, your Quicken files would be called “QDATA.QDF”, “QDATA.QSD” and “QDATA.QEL”.

Backup TurboTax

By default, your TurboTax data files are stored in the C:Program FilesTAX01 directory. The data file should be named as the first four letters of your last name, followed by the last four digits of your Social Security Number, followed by the extension “.tax”. This information is valid for TurboTax versions 2000 and above.

Backup Microsoft Money

By default, your Microsoft Money data files are stored in “C:My Documents” or “C:Documents and SettingsYOUR-USERNAMEMy Documents”. You will want to backup all files with the extension of “.MNY”. For example: if you did not change the default name, your file would be called MyMoney.mny.

Backup Outlook

Outlook stores mail, calendar and contact information in a single file. By default, it is named Outlook.pst. This file is normally nested and is easier to select for backup by searching your computer for it. See our Find Files for Backup page. You want to search for “*.PST” within your C: Drive (Local Disk). The search results should find at least one match. The file you’re looking for will have a last-modified date matching the last time you opened Outlook.

Backup Outlook Express

Outlook Express stores each mail folder in separate files. By default, each filename ends with the extension of DBX: such as inbox.dbx. These files are normally nested and are easier to select for backup by searching your computer for them. See our Find Files for Backup page. You want to search for “*.DBX” within your C: Drive (Local Disk). You should backup all files returned in the search results.

Backup Outlook Express Address Book

Outlook Express stores your contacts in a single file with the WAB extension: such as addressbook.WAB. This file is normally nested and is easier to select for backup by searching your computer for it. See our Find Files for Backup page. You want to search for “*.WAB” within your C: Drive (Local Disk). You should only find one file but if you find more than one, it is always safer to backup them all up.

Backup ACT!

ACT stores all the database files in one location, which depends upon your ACT! version.

  • 1st ACT! for Windows, the default is C:ActwinDatabase.
  • ACT! 2.0 for Windows, the default is C:Actwin2Database.
  • ACT! 3.0, the default is C:ActDatabase.
  • ACT! 4.0, the default is C:Program FilesSymantecActDatabase
  • ACT! 2000, the default C:My DocumentsActDatabase.

Make sure to select all of the files required to make a full backup of your databases. Each ACT! Database is made up of more than one file. The number of files will vary from 12 to 22, depending on your ACT! version. For example, to back up the Demo database, select all the files with the name “Demo” regardless of their extensions.

Backup GoldMine

GoldMine stores your data in multiple directories. The following information assumes you have installed GoldMine in the default location of “C:Program FilesGoldMine”.

  • C:Program FilesGoldMineCommon
  • C:Program FilesGoldMineGMBase
  • C:Program FilesGoldMineReports
  • C:Program FilesGoldMineTemplates
  • C:Program FilesGoldMineSpeller

If you want to be absolutely certain that you will be backing up all of your contact data, you can utilize the internal backup method of GoldMine and backup the file that it will create. If you are using MS SQL as your database format within GoldMine. Once you have exported the data from MS SQL as the directions state, select the exported file from SQL and the other files listed.

Backup AOL Mail and Favorites

The AOL data files are stored in the Organize folder. The ORGANIZE folder contains a list of screen name files that hold the Personal Filing Cabinets (PFCs) and Favorite Places for each screen name in use on that computer. In order to backup your Filing Cabinet to another computer, backup the Organize folder of the AOL 9.0 software you are currently using and then paste to the AOL 9.0 Optimized folder on the new computer. Follow the below steps to locate and select the Organize folder for backup:

  1. Launch the AOL program
  2. On the AOL Toolbar, click HELP, and then choose ABOUT AMERICA ONLINE.
  3. Hold down the CTRL key on your keyboard and tap the letter H.
  4. On the AOL Help Panel, click START SYSINFO TOOL.
  5. Click DATA FOLDER and then double-click the America Online 9.0 folder.

General Questions

Why should I backup my data?

Statistics have shown that only ten percent of companies who lose data in a disaster remain in business after two years.

I currently backup utilizing a tape drive, why change?

Tape drive often indicate successful backups only to reflect failures when data is restored. Tape backups are costly and time consuming. There is no redundancy with tape backup and the tapes are often lost in the same mishap that destroys the original computer data. eSilo backups are automatic, cost effective and data is stored redundantly.

Backup Questions

How often do backups take place?

This is determined by the user during the setup of scheduled backups. Backups can take place once a day or as many times a day that the user chooses.

How do I know that my backup was successful?

After a scheduled backup completes, the user is sent an email explaining whether or not the backup was successful. If certain files failed to backup, the error report will tell you which files did not backup and the reason for the failure.

Does eSilo backup open files?

No. Open files will not be backed up. During the time of a backup, all selected files and folders will need to be closed.

What does it mean when my backup report says “No such file or directory”?

This error happens when the user deletes or moves files from their system after the selected is backed to eSilo.

Do I need to leave my computer on for automatic backups to occur?

In order for automatic backups to take place, the user must leave their computer turned on and also have an active internet connection. If the user turns their computer off at night, then they will want to schedule their backups to occur during the day when their computer is turned on.

Billing Questions

When will I receive an invoice?

Invoices are sent out one month after the activation of any given account.

Is billing based on the amount of backups or restores?

No, all fees are bases on the amount of compressed data a customer has stored with eSilo and billed on a thirty day average of storage.

What methods of payment do you accept?

We accept Visa, MasterCard, and American Express. Payment can also be made by check. If you have any further questions, please contact eSilo customer support.