How do I update my account information?
For your security, we do not currently offer web-based account updates, although we plan to add this functionality soon. In the meantime, contact our support team at 800-747-9255 or support@esilo.com.
How do I know if my backup failed or has errors?
The best way to monitor your backups is to check your email inbox for your Daily Backup Report. Absence of a report could indicate that your backups did not run. ...
How do I know if my backup completed?
After each scheduled backup completes, a summary report is sent to your email address(es) which details the number of files transferred, any that failed, and any errors encountered.
What are your support hours?
Our regular office hours are 8am to 5pm Eastern time. During those hours engineers are always available to answer questions or address issues. After-hours support is also available for emergencies ...
How do I contact support?
You can reach our friendly, knowledgable support team at 800-747-9255 or by emailing us at support@esilo.com.
