Our Knowledge Base includes many helpful articles including common errors and how to resolve them. If you can’t find what you’re looking for, you can always contact our support team at support@esilo.com or 800-747-9255 for personalized support.
For customers on file-based backup, common causes of errors include files locked by the operating system or in-use applications, large file sizes in excess 64GB, invalid permissions, or invalid system characters in file names. If this is a common problem for you, it may be a sign that you should upgrade to our full-image backups powered by Veeam. With full machine backups, most of these errors are eliminated as all backups are snapshot-based and fully integrated with Windows VSS (volume shadow copy service). Contact our sales team at sales@esilo.com for information on how to upgrade.
