Knowledge Base

File-Based Backup Errors

Find help for common error messages and how to resolve them.

File Error: No such file or directory

You may see this error for two reasons. If the paths to the files look like normal Windows paths with...

File Error: Permission Denied

When you get a file error “permission denied”, it indicates one of two things: At the time of backup the...

Startup Error: Pre-Backup command returned non-zero exit code 1 or timed out

This error indicates that the pre-backup command (which will vary depending on the schedule, but is usually our bare metal...

File Error: Invalid Argument

Below are the possible causes for this error:     The filename of the associated file contains invalid characters – eSilo...

Startup Error: IO communication error

If a backup report contains the following: “The backup encountered a problem during startup: IO communication error This indicates that...
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