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  3. Troubleshooting
  4. Troubleshooting Errors: Restoring Data

How to address common errors that may be encountered when restoring data from backup.

For Additional Errors Not Listed Below, Consult the Veeam Knowledge Base and/or Forums:

Veeam Knowledge Base –  https://www.veeam.com/kb_search_results.html

Veeam Community Forums – https://forums.veeam.com/ 



File Level Restore – Backup Browser

Error:  Veeam Agent for Microsoft Windows. Failed to start a repository agent.

What This Means

  • The repository containing the restore point that needs to be mounted for recovery is unable to be accessed.

Possible Causes

  • This message may appear when the repository or cloud connect environment is running in maintenance mode.

Troubleshooting Steps

  • Once the maintenance window is over attempt to access the Backup Browser again.
  • Contact eSilo Support if you see this error repeatedly or if you are unaware of any maintenance work.


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