Below is an example of the contents of the Welcome Email a new Customer/Tenant receives at sign-up, with all information needed to access the eSilo Portal.
Message Sender: firstname.lastname@example.org or email@example.com
Message Recipient: [Email of Company Administrator]
Message Subject: Welcome to the eSilo backup portal
Portal Login Tips
When logging into the eSilo Backup Portal (https://portal.esilo.com), you must complete the Username field EXACTLY as shown in your Welcome Email, using this format:
If you’ve changed your password after receiving the Welcome Email, you will need to specify that new password.
If you’re still unable to login, need your password reset, or the Welcome Email to be emailed again, contact eSilo Support or call our main office.