Knowledge Base

Follow these instructions to install & configure the Veeam Management Agent on a new machine, which enables two-way communication with eSilo’s cloud.

Overview:

• Difficulty Level: Easy
• Total Setup Time: 3-5 Minutes

Steps to Follow:

1. Download the Veeam Management Agent from one of the below sources:
   • Open the eSilo Portal Welcome Email and click on the Management Agent link. This directs to: https://portal.esilo.com/Agent/DownloadAgent (EASIEST)
   • Alternatively, you may login to the eSilo Backup Portal directly at https://portal.esilo.com with your tenant credentials (from the Welcome Email) and go to Discovery >> Discovered Computers >> Download Agent.
2. Once downloaded, double click the file, ManagementAgent.exe, to Run it.
3. Accept the license terms
4. Click Next to install in the default directories. Click Finish.
5. Launch the Management Agent from your Start menu Program List or by searching “Veeam Management Agent”
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6. You will notice the below icon in your Windows Taskbar when the Management Agent is running.
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7. Double click on the icon circled above to open the Management Agent.
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8. Specify the Cloud Gateway location and credentials from your Welcome Email.
   • Cloud Gatway: vcc1.us1.esilo.com
   • Port: 6180
   • Username: [from email]
   • Password: [from email]
     
9. After inputting all fields, click Apply.
10. You will be asked to restart the Management Agent (this does not restart Windows). Click OK.
11. The screen will reload and if the connection is successful, you will see “Agent Status: Connected“. If you see any other status, double-check your input fields and reapply the settings. If you are still unable to connect successfully, contact eSilo Support for assistance.
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12. Installation is now complete. You may close the Management Agent.